WE HAVE SOLD OUT OF FRESH BOUQUETS FOR THIS WEEKEND (JULY 24TH & JULY 25TH). BUNDLES AND INDIVIDUAL STEMS STILL AVAILABLE AT BOTH STORES.

FAQS

GENERAL

How are the two stores different? 

Thyme Studio (779 Queen St East) will serve as our main location, it is a much larger space and will be able to provide a much larger variety of products for in store shopping. 779 Queen St East will also be where custom orders can be made (by appointment only) as our head florist will primarily operate from there. Thyme Studio at stackt market will still have fresh flowers, dried flowers and vases for sale. 


What are your hours? 

Stackt Market: 

Monday - closed 

Tuesday to Friday - 12PM - 6PM 

Saturday & Sunday - 11AM - 5:30PM 


779 Queen St East: 

Monday - closed 

Tuesday to Friday - 11:30AM - 6PM 

Saturday and Sunday - 11AM - 5PM 


What is the difference between a bundle and bouquet? 

A bouquet is arranged by one of our florists onsite and takes a little bit more time. On the other hand bundles are fresh or dried florals wrapped together. 

 

RETURNS 

Can I return items from your store? 

Returns can be made for a full refund 2 weeks after your purchase so long as the items are not damaged and returned the way they were bought. This includes dried flowers, dried arrangements, and vases. We do not offer returns for fresh flowers. 


Can I return items bought at one location to the other? 

No, our stores don’t operate under the same pos systems so items can only be returned at the location it was purchased.


Can I request same day pick up? 

Feel free to email or call us and we’ll do our best to accommodate you. 


DELIVERY 

What days and where do you deliver? 

We deliver every Thursday to Saturday from M2 to M8 postal codes. There’s a $30 minimum for delivery and the delivery fee is $8. 


What is the cut off time for delivery? 

Delivery cut off time is 4PM the previous day. 


Can I request a delivery time? 

Unfortunately we cannot guarantee a delivery time as we use a local delivery service. There’s only one driver that makes all the deliveries and we deliver according to what logistically makes sense. However, we do guarantee that it will arrive between 12PM - 8PM. 


Do you ship your items? 

We do not ship our items just yet but hope to do it nationally very soon!


FRESH FLOWERS

How long will fresh flowers last? 

Our fresh flower bouquet should last at least 7 days (with proper care after pick up or delivery) and up to 14 days. 


How should I take care of my fresh flowers when I receive them? 

Carefully cut the twine to unwrap the wrapping paper. Cut the twine holding the water bag. We recommend not cutting off the tape holding the bouquet together, it is how the arrangement is being held!  If you do need to cut the tape, make sure you hold the bouquet above the tape so you still have the arrangement in hand and then put it in your vase, 


Mix the flower food in your desired vase with warm water. Put in the whole bag. Measure out the length of your stems, cut shorter if desired and then place into the vase. 

Monitor the water for the next few days. If it’s cloudy, change the water. Alternatively, you can also make note to change the water every 2 to 3 days. 

Can I choose what I want in my bouquet? 

When you checkout, you may write in your special requests. Please note that we try our best to accommodate it but cannot guarantee it. We work with what’s in season and the weekly availability. 

If I buy individual fresh floral stems at the store, can you arrange it in a bouquet for us? 

Due to capacity, we can’t always have a florist onsite for bouquet arranging, however we can still turn those beautiful flowers you chose to a bundle. All of our team has been taught to make bundles. 

Why does my purchase not look anything like the website photos? 

Everything bouquet/bundle is made with the same care but florals may change due to may availability. We do write in the descriptions that arrangements may look different. If you want something very specific, we recommend emailing us for a custom order. 

Can I change the wrapping paper and add a ribbon to my bouquet? 

You can but for now only for instore purchase. Extra cost will range between $5 to $10. Options will display in our check out area. Available only at Queen St East location. 

Do you have a flower subscription? 

Not yet but very soon! 

The flowers I purchased are not to my taste? 

We want all of you to be satisfied with your purchase. We recommend reviewing our past bouquets on our website and Instagram before purchasing. Your order will still look a little different from past examples as every bouquet is a little different. We cannot refund the order if the bouquet is not to your liking due to design. 

Can you create something custom?

You definitely can! Please send us an email and a photo of what you’d like. Note that we recommend you order 2 weeks ahead of time to ensure we have the flowers we need for your bouquet. 


DRIED FLOWERS 

How long do dried flowers last? 

Dried flowers will last at least a few years. We recommend keeping it away from direct sunlight to prevent colour fading and direct air vents for Pampas to prevent shedding. 

How do I care for dried flowers? 

They don’t require any special care (no water needed). Just place the dried flowers in a vase. We just recommend keeping it away from direct sunlight to prevent colour fading and direct air vents for Pampas grass. 

Do dried flowers shed? 

Some of them definitely do! Especially Pampas grass. 

Can I just walk in and get a custom dried bouquet? 

Custom dried bouquets start at $55+tax and can only be done through appointment only. Please email us at hello@thymestudio.com

If I buy a variety of dried items, can you put it into a bundle for me? 

Definitely! If you purchase a variety of items at the store (At the amount we’re selling them), we can put it together as a bundle together. 

However, we cannot just take parts of the bundle (for e.g. a couple stems from the Bunny Tail) to be included in your bundle. 

Can I choose what I want in my bouquet? 

When you checkout, you may write in your special requests. Please note that we try our best to accommodate it but cannot guarantee it. We work with what’s available to us.   

What I purchase does not look anything like the website photos? 

Everything bouquet/bundle is made with the same care but florals may change due to may availability. We do write in the descriptions that arrangements may look different. If you want something very specific, we recommend emailing us for a custom order. 

WEDDINGS

Can I order individual wedding items? 

Yes! You can definitely order A La carte items for your wedding. Please send us an email with all the information, hello@thymestudio.com

Why are bridal bouquets so much more expensive, can’t I just purchase one of your regular bouquets? 

Bridal bouquets require a completely different skill set than making a regular bouquet. Every flower is chosen carefully and the overall time to arrange one is significantly higher. You can of course still purchase any of our regular bouquets and use it for your wedding. 

Is there a minimum spend for set up? 

There is a minimum spend of $1,500 (before tax) for our team to be onsite to set up for your wedding. The reason being when our team is onsite they are unable to be elsewhere and are fully committed to your wedding. 

Why do you want to know our budget range? 

It essentially saves everyone time and allows us to share examples of what fits your budget. We’re always here to help to cut it down if needed. 

Do you have rentals? 

Yes! We have copper wedding arch, vases, and candles all for rent.